Website Terms of Use

Terms & Conditions

Your access to this website is subject to these Terms of Use, and any disclaimers or other conditions or statements contained on this website (referred to collectively as "Terms of Use"). By using this website you agree to be subject to these Terms of Use.

BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral may at any time, at its sole discretion, amend, vary or modify these Terms of Use. Please read the following Terms of Use carefully before placing your order with BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral. By using the BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral service, you agree to be bound these Terms of Use. Modifcations to the Terms of Use will be effective immediately and any subsequent use by you of the website will constitute an acceptance of those modifcations.


By purchasing an item advertised on this website and/or by completing the registration process to become a member of BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral ("a Member"), you agree to be bound by these

Terms of Use.


The products and services described in this website are only available to delivery within

Australia. This website has been prepared to provide you with general information only and as an introduction to supplies that we stock.

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders at our sole discretion at any time.

Product Information

Prices of goods and delivery displayed on the BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral website are current at the time of display. These prices are subject to variation without notice. We show our prices in AUD, Australian Dollar.

While great care has been taken in the presentation of information on this site, including product descriptions and pricing, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. No representation is made and no responsibility accepted for reliance upon the information as being complete, accurate or up to date.

We advise you to make your own enquiries and satisfy yourself in all respects to the products you are considering purchasing. We reserve the right to set maximum limits to the quantity of product you are able to order.

GST (Goods & Services Tax)

All prices advertised are inclusive of all taxes applicable to the product. These are calculated at checkout. This is a broad based tax on consumption, which applies to the supply of most goods and services.

Abuse of BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral staff members.

Abuse of our staff in any form - ie: verbally on the phone, in-store in person, via email or via social media will not be tolerated. It is totally unacceptable to think it is OK to abuse someone who is simply doing their job. We have ZERO tolerance for abuse of our staff and your account will be deactivated.

Gift Vouchers

Please ensure all BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral Gift Vouchers are redeemed at the time of ordering. Once the order has been submitted and paid for by means other than a voucher, we are unable to retrospectively redeem a Gift Voucher to offset that cost. Please bear this in mind. All Gift Vouchers are issued with an expiry date as indicated on the voucher itself. Once that Gift Voucher has expired, we are unable to extend the expiry date under any circumstances. It is the Gift Voucher holders responsibility to ensure it is redeemed before the expiry date. It is only possible to use one gift voucher per purchase.

When do you charge my credit card?

We take payment at the time of order, as opposed to the time of dispatch.

All online credit card orders are charged upfront, at the time the order is made via PAYPAL. We do this to validate the order and to ensure that all stock is pre-purchased. No order is accepted by BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral until the order has been checked and approved. If there is a problem, we will telephone you or e-mail you within three (3) working days. Paying upfront also substantially reduces order processing time, and ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive.

BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Our agreement with you only comes into existence once we have both con_rmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is at our sole discretion after taking into account the circumstances and reasons for cancellation. If you need to cancel an order, please contact us immediately on Priority Call 0448-063040 or

email us at

Orders that cannot be cancelled will be subject to our Terms of Use relating to Returns and Refunds. IMPORTANT: BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral credit card purchases will be displayed as BTS (QLD) Pty Ltd t/a Miller Bridge on your credit card statement.


BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral accepts online payments using the following credit cards: VISA, MASTERCARD. We use the PAYPAL PCI compliant payment system, which processes your credit card details. We do not store ANY credit card details in our database.

Offine Payment

If you still feel uncomfortable purchasing online that's fine! You can call us to make payment and arrange delivery on 0448-063040 All payments will still be processed at the time of the order. Please note there maybe an additional service free charged for this. It is worth remembering, however, that paying online is very secure and will be the most convenient way for you to buy from

If you have any questions about the security at our website please send an email to or telephone 0448-063040

Sale Items and Quantity Discounted Items

No further discounting applies to sale or quantity discounted items. (ie: trade discounts,

newsletter codes, etc) No rainchecks on sale items.


We ship our products to Australia only using local Post service, couriers and out own vehicles, at our discretion.

Anyone at the Delivery Address who receives the goods will be taken to have been

authorised to receive the goods by you.

It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we will not re-send the order to the correct address at our expense.

Online orders placed on Friday after 11am, Saturday and Sunday

ALL orders placed after 11am on Friday and at any time of day on Saturday and Sunday will be processed on the following Monday. We cannot pick orders for store pickup on orders placed on Friday after 2PM or anytime Saturday.

We do not ship on Saturdays, Sundays or Australian Public holidays.

Can I add additional items to an existing unshipped order?

Sorry. Unfortunately, additional items cannot be added to an existing unshipped order as your shipping is based on weight. Should you wish to purchase additional items, you will need to place a new order for those additional items.

What if my order does not arrive

It is the responsibility of the customer to inform BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier/postal service to ensure delivery occurs as soon as possible. As a guide only, drivers attempt to deliver to addresses between 9am and 5pm. Unfortunately, we are unable to give a guaranteed time of delivery.

You agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us. Without limiting the operation of any other Terms of Use, we will not accept liability for any loss or damage arising from a late delivery or for loss or damage arising after delivery has taken place and you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.


All prices on are listed in Australian dollars (AUD).

Quality and Maintenance of Goods

At BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral we pride ourselves on the quality of our products and services. It is important to remember, however, that most food items are perishable and may react to temperature conditions, particularly fresh items, which, as a result may affect life of the product. We recommend, if you are not familiar with the correct temperatures for the these food types or specific produce, that you contact us for further information. Once delivery has occurred Quality and maintenance of the produce is your responsibility.

Out of Stock & Substitution

In the unlikely event that we cannot satisfy your order due to stock unavailability, we will contact you (via e-mail or telephone) to offer you an alternative or to determine how you want to proceed with your order.

Refunds and Returns

BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral will replace the goods you purchase if the goods you purchase:

• are not of merchantable quality (i.e. if your supplies are damaged at time of delivery – but not if you simply do not like them)

• don't match any description given of the goods (this would include corresponding with a photograph of the goods)

• are not free from defects.

Please note, all food products are perishable. There is NO RETURNS on food products – a food product is any product that can be consumed. (Hay, Palm Kernel, Wheaten, Dog Pellets, Chicken feed etc.)

If you do find you have a legitimate problem with products or goods you purchase from BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral, you should stop using the goods immediately and approach us as soon as possible to explain the fault or problem. Please make sure you keep the goods in the condition that you claim has the problem.

You need to approach us regarding any problems with your goods within ‘a reasonable period of time’. What is reasonable depends on the goods, their use and any other relevant information. As a rule we will require that they be returned to us within 7 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion. Please note that we will not be in a position to address your problem where you have been careless or unreasonable in your demands. Note, BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral is not required to provide you with a refund if you have simply changed your mind or you find a similar or the same item more cheaply elsewhere. BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral will also require a receipt of proof of purchase. In the event at our discretion we do refund you (as opposed to replace goods) for orders placed online - we will credit back the original credit card on which the order was purchased. Alternatively, we will issue you with a credit note. Products indicated as no returns - means just that, NO RETURNS. Items listed in the BEST BEFORE, SECONDS and DISCONTINUED sections of our website all fall under this category.

How to return your item

• Contact the BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral Customer Service team via our Priority Call 0448-063040 number. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number. The Customer Service Representative will also provide you address details of where to send your return.

• You must obtain a Return Authorisation Number immediately to ensure that you are eligible for a replacement or refund.

• Send your item as directed. Please ensure that your Return Authorisation Number is clearly displayed on the return packaging.

• As soon as the return has been received, you will be contacted if a replacement product will be shipped.


• The return must be received by BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral within (14) fourteen days of the Return Authorisation Number being issued.

• If it is determined that there will be a Replacement product – it will only be shipped after the faulty item has been received by BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral.

• All returns must have a Return Authorisation Number.

• Any item that is returned to BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral without a Return Authorisation Number will be returned to sender.

If you feel that your return falls outside of our policy, then you will need to contact us first on Priority Call 0448063040 to confirm if your return can be accepted.

Cancellation of Orders

Pursuant to the terms above, if you need to cancel your order, at our discretion money can be refunded less a $100 administrative fee, ONLY IF notice is received by BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral 48 hours prior to the scheduled delivery date.

Cancellations received with less than 24 hours notice will be charged at 75% of the total order value. To assist with a speedy resolution of your cancellation request, please advise if you wish to receive a BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral member account credit for which you can use against any future purchase, or if you would prefer to receive a direct credit card refund (online credit card orders only).

Alternatively, at our discretion we may issue you a gift voucher.

You will receive an email confirmation once your order cancellation has been processed.


they are already prepared and are with our Couriers or loaded on our truck for delivery – on their way to your address.

Security of information from your browser to our server?

A critical concern for electronic commerce is the secure transmission of data. To protect

consumer data during transmission, BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral uses the latest SSL encryption technology that securely passes transaction data to the BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral gateway. We use SSL (Secured Socket Layer) which means that we encrypt information sent to the server with a key that makes it almost impossible to decrypt. To do this we use the Secure Socket Layer (SSL) 256 bit encryption technology. This is superior to the industry standard.

This is far more secure than giving you credit card over the phone where someone could be listening, or to a cashier where someone can either look over your shoulder or get hold of your credit card receipt. We do not store or take credit card details via the net, all these details are processed by

User Name & Password

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name and password are used by an unauthorised person.

You agree to release and indemnify BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral in relation to any liability arising out of the unauthorised use of your username and/or password.

Protect yourself online

There are measures you can take to protect your own safety:

Do not let anyone else use your name or credit card for online transactions.

Only share access to your computer and _les with people that you know and trust. Learn about file sharing risks. Do not store your password or banking details in your email program or on your PC - keep hard copies of private information in a secure place away from the computer. Choose hard-to-crack passwords that feature a combination of numbers, symbols and letters. Do not use the same password for all your online activities. Disconnect from the Internet when not in use.

Use anti-virus software and keep it up to date. Protect your computer from Internet intruders through firewalls. Back up your computer data. Regularly download updates to your email and browser software that fix security bugs. Only download and use freeware and shareware that is widely used and has a good reputation.

Loss or Damage to Systems

You agree to use and link to Miller Bridge Pastoral’s website at your own risk. BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral will not be liable for any loss or damage from any cause (including negligence) to your system or website caused by or in connection with the use of or a link to Miller Bridge Pastoral’s website. Any such loss or damage will be your responsibility. BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral advises you to take

your own precautions in relation to protecting your system or website from viruses or

malfunction. If you wish to discuss links with this website or publication of BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral material on other websites, please contact us on 0448-063040 or e-mail us at

External Web Links

If you leave this site via a link contained within this website, and view content that is not

provided by BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral, you do so at your own risk.

The content to which you link will not have been produced, checked for accuracy, or otherwise reviewed by BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral. BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral is not responsible for damages or losses caused by any delays, defects or omissions that may exist in the services, information or other

content provided in such site, whether actual, alleged, consequential or otherwise. BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral makes no guarantees or representations as to, and shall have no liability for, any electronic content delivered by any third party.

Any links to other sites are provided for convenience only and do not represent any endorsement by BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral unless otherwise stated.

Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to images, illustrations, and information is protected by copyright, and other intellectual property rights which are owned and controlled by BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral. Material on this site is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modi_ed, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral. So for all those people out there that like to steal our images and steal our information and put it on their own website to sell products, don't think we don't know who you are...we do.


Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal prosecution. BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website.

It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.


Except where necessary for viewing the information on the website on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws or these Terms of Use, no information or pictures on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral. So for all those

plagiarisers out there who like to cut and paste our terms and conditions or help themselves to our pictures and put them on your own website and simply change BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral name to your own business name, think before doing it.

Release & Indemnity

You agree to waive any and all claims that you now have or may have in the future against BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral which relate to or are incidental to any transaction. You agree to indemnify and hold BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral harmless from and against any and all claims, loss or expense that may be incurred by BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral which relate to or are

incidental to the performance of its duties as described in these Terms of Use including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms of Use by you, or the infringement by you, or other users of this website using your membership

account, of any intellectual property or other right of any person or entity.


The use of this website and these Terms of Use are governed by and construed in accordance with the law in force in the state of Queensland, Australia. Any legal action arising out of its use shall be brought and enforced under and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland and courts of appeal from them for determining any dispute concerning the Terms of Use.

All rights reserved.

Any changes to our information collection policies will be posted on this page. By using the BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral site, you are consenting to the collection of information by BTS (QLD) Pty Ltd t/a Miller Bridge Pastoral

Retail Shop Hours & Address

Lot 5/75 Beaumont Ave

Roma, QLD. 4455

Mon-Fri ... 7:00am - 4:00 pm

Sat ........... 9:00am - 1:00 pm

All Rights Reserved 2020